Help & Contact

We're a small team and we read everything.

• General help: support@goodsamaritanapp.com
• Safety concern or report: safety@goodsamaritanapp.com (or use Report inside the app)
• Privacy or data request: privacy@goodsamaritanapp.com
• Emergency: call 911

Common questions

How do I get verified? Add a clear photo of yourself in My Hub > Get verified, then submit it. A person on our team takes a quick look.

How do I sign in? With Apple, Google, or your email and password. If you joined with one of them, use the same one again. You can connect more in My Hub > Settings > Ways to sign in.

I forgot my password. If you've connected Apple or Google, sign in with it, then go to My Hub > Settings > Ways to sign in > Change password. Otherwise, email support@goodsamaritanapp.com from the address on your account. We'll reply to that address with a one-time link to set a new password.

Who can see my address? Only the helper you accept (and our safety admins). Everyone else sees the general neighborhood.

Does Good Samaritan take donations? No. We list local organizations and link to their own donation pages. We never handle money.

How do I delete my account? My Hub > Settings > Delete account. It's immediate. See how deletion works.

How do I report someone? Tap the ••• menu on any post, profile or chat and choose Report. You can also block them.

Elijah Pereira - 4875 NW 178th Terrace, Miami Gardens, FL 33055